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Terms of Service

Last updated: August 1, 2026

Welcome to Salesa ("Salesa," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Salesa platform, including our website (salesa.io), application, and all related services (collectively, the "Service"). By creating an account, requesting access, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Who We Are

Salesa is a Deal Operating System — an AI-powered platform providing deal intelligence, deal tracking, pipeline management, forecasting, coaching, document analysis, team communication, and related tools for deal-driven teams. Salesa is operated by Aashutosh Thakur, an individual sole proprietor, based in San Francisco, California.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. By using the Service, you represent that you meet these requirements and, if using the Service on behalf of a company or organization, that you have the authority to bind that entity to these Terms.

3. Accounts, Access, and Roles

  • Gated access. Access to Salesa is currently by approval. Submitting an access request does not guarantee approval, and we may decline or revoke access at our discretion.
  • Account roles. Accounts may include platform administrators, account managers, and account members (e.g., reps/agents), each with different levels of access as configured within the Service.
  • Account security. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at supportsalesa.io@gmail.com if you suspect unauthorized access.
  • Accuracy of information. You must provide accurate, current information when creating an account or requesting access, and keep it up to date.
  • Suspension and termination. We may suspend or terminate accounts that violate these Terms, misuse the Service, remain inactive on an expired trial without payment, or exceed usage limits without resolution (see Section 8).

3A. Email Communications

By creating an account or requesting access, you consent to receive transactional and service-related emails from us (such as approval notices, invite emails, password resets, and — where enabled — usage or deal-activity digest emails). You may opt out of non-essential communications (such as digest emails) at any time via a link provided in those emails or by contacting supportsalesa.io@gmail.com; you cannot opt out of essential transactional emails (such as password resets or security notices) while your account remains active. We comply with applicable anti-spam laws, including the CAN-SPAM Act.

4. Consent to Record and Upload Calls — Important

You are solely responsible for ensuring you have the legal right and necessary consent to record, upload, and analyze any call, conversation, or transcript you submit to the Service.

Many jurisdictions, including California, require the consent of all parties to a conversation before it may be legally recorded. By uploading or submitting any call recording, transcript, or related content to Salesa, you represent and warrant that:

  • You have obtained all necessary consents from every participant in the conversation, in accordance with applicable law; and
  • Your use of the Service to record, upload, or analyze such content does not violate any applicable federal, state, local, or international law.

Salesa is not responsible for your compliance with recording-consent laws, and we disclaim all liability arising from your failure to obtain proper consent. This applies equally to call recordings, uploaded audio, and any content forwarded to a Salesa-provided email parsing address, where applicable.

5. AI-Generated Analysis — Disclaimer

The Service uses artificial intelligence to analyze call transcripts, documents, and related content to generate summaries, deal intelligence, sentiment scores, coaching insights, forecasts, predictions, and related output ("AI Output"). You acknowledge and agree that:

  • AI Output is generated automatically and may contain errors, omissions, or inaccuracies.
  • AI Output is provided for informational purposes only and should not be treated as a substitute for your own professional judgment, legal advice, financial advice, or due diligence.
  • Salesa makes no guarantee of the accuracy, completeness, or reliability of any AI Output, including predictions, forecasts, health scores, or accuracy metrics — including any accuracy percentage or "tracked" claim displayed within the Service, which reflects a statistical measure over available data and is not a guarantee of future performance.
  • You are solely responsible for any business, financial, hiring, insurance, real estate, or other decisions made in reliance on AI Output.
  • Accuracy metrics have statistical limitations, especially at low volume. Any prediction-accuracy percentage displayed within the Service is calculated from your account's own outcome data and becomes more statistically meaningful as more outcomes are recorded. Accuracy figures based on a small number of closed deals may not be representative of long-term performance, and the Service may withhold or label accuracy figures accordingly until sufficient data exists.

6. Free Access, Trials, and Promotional Offers

  • We may offer free access, trial periods, or promotional terms (such as free access for a limited number of early customers) at our sole discretion.
  • We reserve the right to modify, shorten, extend, end, or discontinue any free or promotional offer at any time, including after you have begun using the Service under such an offer, with reasonable notice where practicable.
  • Continued use of the Service after a free or promotional period ends may require payment of applicable fees.
  • Promotional offers (e.g., "free for the first 100 customers") are extended in the order requests are approved and are subject to availability; we do not guarantee eligibility for any specific offer.

7. Fees and Payment

  • Paid plans are billed on a recurring basis (currently monthly) at the rates displayed at the time of purchase or as otherwise agreed in writing.
  • Fees are non-refundable except as required by law or as we expressly state otherwise.
  • We may change our pricing with reasonable advance notice to active subscribers; continued use after a price change takes effect constitutes acceptance of the new pricing.
  • Failure to pay applicable fees may result in suspension or termination of your access to the Service.
  • Payment processing, when enabled, is handled by a third-party payment processor. Your use of payment features is also subject to that processor's terms.

8. Usage Limits

  • Plans include a monthly allotment of analyses and other usage-based features, as described at the time of purchase or in-app.
  • We may notify you as you approach a usage limit and may restrict further use of specific features (such as new call analysis) once a limit is reached, without terminating your account or affecting your access to previously generated data.
  • You may contact us to purchase additional usage or discuss a higher-volume plan.
  • We reserve the right to adjust usage limits with reasonable notice.

9. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose, or in violation of any applicable law or regulation;
  • Upload content you do not have the right to share or that infringes the intellectual property, privacy, or other rights of any third party;
  • Attempt to access another account or another customer's data without authorization;
  • Reverse engineer, decompile, disassemble, or attempt to extract the source code or underlying models of the Service, except as permitted by law;
  • Use automated means (bots, scrapers, etc.) to access, scrape, extract data from, or overload the Service beyond normal use;
  • Circumvent, disable, or otherwise interfere with usage limits, security features, or access controls;
  • Resell, sublicense, white-label, or provide the Service to third parties without our prior written consent;
  • Use the Service to build a competing product using data or output obtained from the Service.

10. Your Data and Content

  • You retain ownership of all call transcripts, audio files, deal data, documents, messages, and other content you upload or generate through the Service ("Your Content").
  • You grant Salesa a limited, non-exclusive license to store, process, transmit, and analyze Your Content solely to provide, maintain, and improve the Service.
  • See our Privacy Policy for details on how we may use anonymized and aggregated data to improve our AI models.
  • You are responsible for ensuring Your Content does not violate any law or third-party right, including the consent requirements in Section 4.

11. Team Features and Shared Content

Features such as Team Chat, shared deal workspaces, and team-visible coaching data are, by design, visible to other members of your account as configured by your account's role permissions (e.g., managers may see data not visible to individual reps, and vice versa is restricted). By using these features, you consent to your relevant activity and content being visible to authorized members of your own account. We do not share Your Content with other, unrelated Salesa customer accounts.

12. Third-Party Services

The Service relies on third-party providers to operate, including but not limited to AI processing, database and infrastructure hosting, transactional email, and (where enabled) payment processing. Your use of the Service is subject to the extent those providers' own terms apply to their processing of data on our behalf. We select providers who maintain industry-standard security and privacy practices but do not control their independent operations.

13. Intellectual Property

The Service, including its software, design, branding, and underlying technology (excluding Your Content), is owned by Salesa and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or branding except as necessary to use the Service as intended.

14. Termination

  • We may suspend or terminate your access to the Service at any time for violation of these Terms, non-payment, or at our discretion with reasonable notice where practicable.
  • You may stop using the Service and request account deletion at any time by contacting supportsalesa.io@gmail.com.
  • Upon termination, your right to access the Service ends, but provisions of these Terms that by their nature should survive (including Sections 4, 5, 10, 15, 16, and 18) will survive.

15. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI OUTPUT.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SALESA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100 IF YOU HAVE NOT PAID US ANYTHING.

17. Indemnification

You agree to indemnify and hold Salesa harmless from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from: (a) Your Content, including any failure to obtain required consent under Section 4; (b) your violation of these Terms; or (c) your violation of any law or third-party right.

18. Governing Law and Disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service shall be resolved in the state or federal courts located in San Francisco County, California, and you consent to the jurisdiction of those courts.

19. Changes to These Terms

We may update these Terms from time to time. We will make reasonable efforts to notify active users of material changes (such as via email or in-app notice). Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

20. Miscellaneous

  • Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Salesa regarding the Service.
  • Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
  • No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
  • Assignment. You may not assign these Terms without our consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets.

21. Contact

Questions about these Terms? Contact us at supportsalesa.io@gmail.com or call +1 (415) 318-0680. -e

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